Elite Sand & Soil (part of Elite Group Sydney, ABN 74 165 435 745) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how we handle it.

Information we collect

Contact & order details — your name, email, phone, delivery/billing address, and the products you order or enquire about.
Payment information — processed securely by our payment provider. We do not store full card numbers on our servers.
Website usage — pages visited, device/browser and similar analytics data collected via cookies and tools such as Google Analytics.

How we use your information

To process and deliver your orders, quotes and enquiries.
To arrange delivery, including sharing the details needed with our transport and logistics team.
To respond to your questions and provide customer support.
To improve our website, products and service.
To send updates or offers where you have opted in — you can unsubscribe at any time.

Cookies & analytics

Our website uses cookies to keep your cart working, remember preferences, and understand how the site is used (for example, Google Analytics). You can disable cookies in your browser, though some features may not work as intended.

Sharing your information

We share personal information only as needed to run our business — for example with our payment processor, delivery and logistics partners, and IT/analytics providers — and where required by law. We do not sell your personal information.

Data security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes above or as required by law (for example, tax and business records).

Your rights

You may request access to, or correction of, the personal information we hold about you. To do so, or to raise a privacy concern, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

Contact us

Elite Sand & Soil — 4 Harford St, Jamisontown NSW 2750 · 1300 935 483 · sales@elitegroup.sydney

Last updated: 1 July 2026.

Contact details of the General Manager

If you have questions regarding the processing of your data, don’t hesitate to get in touch with Elite’s Group General Manager at compliance@elitegroup.sydney or by post or phone at:

Elite Pty Ltd, Att: The General Manager, PO Box 7299, South Penrith NSW 2750

1300 935 483

What categories of personal data will Elite process, for which purpose, and on what legal basis?

When you access any Elite website, your web browser is technically configured to automatically transmit the following data (“log data”) to our web server, which we then capture in log files:

• Date of access.

• Time of access.

• URL of the referring website.

• File retrieved.

• Data volume transmitted.

• Browser type and version

• Operating system.

• IP address.

• Domain name of your internet access provider.

The data we collect, such as your web browser’s log data, is exclusively for technical purposes to correctly deliver the content you request. This information, which does not allow you to be identified, is an unavoidable aspect of using websites. We analyse this data purely for statistical purposes to improve our website and its functionality. Elite will process your data based on the legal basis of legitimate interest, which includes managing our websites according to fair business practices and maintaining their availability and functionality.